FAQ

Frequently Asked Questions

Ordering & Payment

Q: Kaise order karun?
A: Product select karo, Add to Cart click karo, aur checkout mein details fill karke Cash on Delivery select karo. Order confirmation call ke baad dispatch hoga.

Q: Kya online payment kar sakte hain?
A: Filhal hum Cash on Delivery accept karte hain pure Pakistan mein. Jaldi hi online payment options bhi add ho jayenge.

Q: Kya bulk order kar sakte hain?
A: Ji haan. Bulk orders ke liye email karo admin@gadgetgurupk.com pe with subject 'Bulk Order'.

Shipping & Delivery

Q: Delivery kitne din mein hoti hai?
A: Major cities mein 2-3 working days, other cities mein 3-5 working days, remote areas mein 5-7 din.

Q: Shipping charges kya hain?
A: Standard delivery Rs 200. Rs 5000 se upar order pe FREE shipping.

Q: Order kaise track karun?
A: Dispatch ke baad SMS/email pe tracking number milta hai. Ya Track Order page se check karo.

Products & Warranty

Q: Kya products original hain?
A: Ji haan, hum 100% authentic products sell karte hain sealed packaging mein.

Q: Warranty kya hai?
A: Har product pe check warranty available hai. Details product page pe milengi.

Q: Product defective aaya to?
A: Delivery ke 24 hours mein WhatsApp/email pe report karo. Full refund ya replacement milega, shipping bhi hum bear karenge.

Returns & Refunds

Q: Return kar sakte hain?
A: Delivery ke 7 din ke andar return kar sakte hain (original packaging, unused).

Q: Refund kab milega?
A: Product inspection ke baad 3-5 working days mein refund process ho jata hai.

Q: Earbuds/earphones return kar sakte hain?
A: Hygiene reasons ki wajah se earbuds/earphones non-returnable hain (unless defective).

Support

Q: Kaise contact karun?
A: WhatsApp fastest hai. Email bhi kar sakte hain admin@gadgetgurupk.com pe. Support Monday-Saturday 10 AM to 8 PM available hai.